Update from ATCO Electric regarding the restoration of Power for those without it in Northern Sunrise County:
Alberta Wildfires: Re-Entry Information
ATCO Electric Emergency Line: 1-800-668-5506
ATCO Electric Customer Call Centre: 1-800-668-2248
Complete restoration of power to the community may take several days. In some areas, the fire is still
out of control and our crews cannot safely enter the area to assess the damage. Once we can safely
enter the area, our crews will begin the restoration and repairs in the area. Thank you for your patience
as we work to restore service to the community as safely and quickly as possible.
What do I do when the power has been restored?
• Plug-in devices slowly to avoid a power surge.
• Unplug any unnecessary appliances to reduce the load and assist us in restoring power quickly.
• Inspect your property for any damage or unsafe conditions. If you come across damage to your
property, ensure you document it so you can submit a claim through insurance later.
What do I do if I still don’t have power?
If you don’t have power, please check your main electric panel and breaker; a blown fuse or tripped
breaker could be the cause. Simply moving any tripped switches to the ‘off’ position and then to the ‘on’
position can restore power.
If this doesn’t restore power to your home, please report it through the My ATCO Electricity App, on our
website, or by calling us at 1-800-668-5506. For emergencies, call 9-1-1.
Do we need a permit to reconnect?
No, re-energized properties are deemed safe by a qualified utility worker and/or an Alberta Electrical
Codes Inspector. These qualified personnel will perform electrical tests to ensure everything is in good
working condition and safe to energize.
What do I do to reconnect my electricity?
Customers who have contacted their retailer to end their electricity service during this time will need to
call your retailer to reactivate your account. For customers who have not contacted their electricity
retailer, no further action is required, and you should have power once it has been restored.
Downed Power Lines
ATCO would like to caution residents to stay clear of any downed power lines, and/or crews working in
the area. Downed power lines can be extremely dangerous. Contacting an energized line can seriously
injure or kill you. If you see a downed power line, please stay at least 10 meters away, call our
Emergency outage line 1-800-668-5506 and keep everyone safe from the area.
For updated information on the power outages please refer to https://poweroutage.atco.com/map or
download the My ATCO Electricity app.
For more safety tips to stay safe around power lines, visit https://electric.atco.com/en-
ca/safety/powerline-safety.html
